Frequently Asked Questions

How do I book a course?

All bookings are through the website only. We do not take bookings by phone or e-mail to reduce administrative costs to our delegates. Please select a relevant course, follow the prompts on screen and you will be invited to open a membership account, if you have not already joined. Courses are only available to registered healthcare professionals.

Do you provide recordings of the zoom webinar?

None of our webinars are recorded, due to the presentations being copyright and therefore the intellectual property of our speakers.

Why do you charge a fee?

We are not part of a CCG or a charity, but a private organisation. In view of this, to enable us to keep our costs to a minimum and still offer top quality education either FREE of charge or heavily discounted, it is necessary to provide sponsorship. This can be in the form of a sponsored session during the interval for webinars, or by way of a small exhibition during break times at all our face-to-face events. All our sponsorship complies fully with ABPI guidance. All sponsored sessions are clearly declared as such.

Do I get a refund if I cancel?

All paid course fees are NON-REFUNDABLE and NON-TRANSFERABLE. Our fees are so nominal, they cover administration costs of the event, which have already been incurred (e.g., Admin time/Website Costs/Card Payment Processing Fees). Please let us know if you are unable to attend, as it will allow your place to be allocated to another delegate. If you fail to attend a paid course, you will still have access to the course downloads. If you fail to attend a free course, you will not have access to any post course materials. To notify us that you cannot attend the course, please send an email to webinar@mediconf.co.uk

How do I access my certificate and course materials?

After attending one of our courses, certificates of attendance and any course materials are available for 6 months for sole sponsored events and 12 months for all other events ONLY. After the course date, please log onto the Members Area of our website, to obtain your documents. If you require a duplicate copy of your certificate, an admin fee of £15.00 will be charged. This payment can be made over the telephone using all major cards.

What do I do to retrieve a lost password?

There is a green "Log In" button in the top right of your screen, simply click this and select forgotten password from the available options.

Why can't I see my certificates in my account?

The most common cause of this issue is that a second account has been created, with a separate email address. Please contact a member of the MediConf team to have the accounts reconciled. This can be done by clicking on the Contact Us link on the Website

How do I find more information on MediConf's Terms and Conditions?

For a full list of our Terms and Conditions and our Privacy Policy, please click on the more information tab, on the home page of our website.

Do I need the Zoom App preloaded on my device to attend a MediConf Webinar?

No, the link will be sent to your e-mail by Zoom, this link will take you directly to the Webinar.

How do I login to a MediConf Webinar?

All Zoom links will be emailed to the email address you provided upon booking, 24 hours and 1 hour prior to the start time. It is your responsibility to notify us, prior to the start of the webinar, if you are using a different email address. Failure to do so, may prevent you from accessing or delaying access to the webinar. Always check your junk mail for the link. If you do not receive it, send an email to webinar@mediconf.co.uk for assistance.

What do I do if I am still having problems with my booking/account?

Please contact one of the MediConf team. This can be done by clicking on the Contact Us link on the website If your call is urgent you can ring our Office which is open 9am-5pm Monday-Friday on 01444 414 264